SignalBox
Support
Contact & support
A question before you subscribe, help with setup, a camera that won’t connect or a billing problem — write to us. Your email goes straight to the people who make SignalBox.
Email us
We aim to reply within 2 business days, Monday to Friday. You can write in English or Russian.
Prefer to call? Phone: +374 43 728 524
Write an emailBilling, receipts and refunds
Payments are handled by Paddle.com, our Merchant of Record. To look up a charge, get a receipt or invoice, or ask for a refund, go to paddle.net — or write to us and we’ll sort it out with Paddle.
Any payment can be refunded in full within 30 days, no questions asked. See the Refund Policy.
Manage or cancel your subscription
Update your payment method, download invoices or cancel. Sign in with the email address you subscribed with. You can also use the link in any Paddle receipt, or ask us to cancel for you.
Need SignalBox on another computer, or lost the download page? Write to us from the email address you subscribed with and we’ll send you the download links again.
Manage subscriptionBefore you subscribe
Not sure SignalBox will work with your cameras or your network? Tell us the camera models and how they connect, and we’ll give you an honest answer. You can also check the tested cameras and requirements.
Troubleshooting
Reporting a problem
A few details up front save a round of questions and get you a fix sooner.
What to include
- Your operating system and its versionFor example, Windows 11 23H2 or macOS 14.5
- The camera models and their firmware versions
- What you did, what you expected and what happened insteadA screenshot of the panel helps
- The SignalBox.log file
Where to find SignalBox.log
Windows: in the SignalBox folder you unzipped, next to SignalBox.exe.
macOS: in ~/Library/Application Support/SignalBox/. In Finder, choose Go → Go to Folder…, paste that path and press Return.
SignalBox starts a new log every time it starts and keeps the previous one as SignalBox.log.prev. If you’ve restarted SignalBox since the problem happened, attach both files.
What’s in the log? Technical events only: which cameras connected, their models and local IP addresses, your computer’s name, commands and errors. It contains no video, pictures or recordings.
Company details
142/3 Myasnikyan St., Dilijan 3901, Tavush Province
Republic of Armenia
Taxpayer ID (TIN): 20422061
State registration No.: 286.1614322
Email: info@signalbox.cam
Phone: +374 43 728 524
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. See our Terms of Service, Privacy Policy and Refund Policy.